Where we ship
We ship worldwide from our production facility in Beijing, China. If your destination is not available at checkout, contact us, and we will quote shipping separately.
Production lead time
Production begins once you have approved the artwork preview and the agreed payment terms are met.
Sampling: typically 2–3 working days.
Mass production: typically 5–20 working days depending on quantity and finishing. Individual product pages may state a narrower estimate for that style.
Rush orders: we accept rush orders for urgent deadlines where capacity allows. Tell us your deadline before ordering so we can confirm it is achievable.
Shipping methods and transit time
Standard shipping: approximately 10–15 days after dispatch, depending on the destination.
Express shipping: approximately 3–5 business days after dispatch.
Carriers: UPS, FedEx, or an equivalent service.
For larger or less urgent consignments, we can also ship by sea, air, or rail. Transit time and cost are quoted per order.
Shipping costs
Free standard shipping applies to orders over USD 50. For other orders, shipping is calculated at checkout or quoted before production. Express shipping can be selected at checkout or added to an existing order.
H2 Duties, taxes and customs
Import duties, VAT/GST and customs clearance charges are the responsibility of the recipient unless we agree otherwise in writing. We declare goods accurately and cannot mark orders as gifts or under-declare their value.
Order tracking
Once your order is dispatched, we send you the tracking number and carrier details. Tracking information can take 24–48 hours to become active.
Lost, delayed or damaged shipments
Delayed: transit times are estimates and are not guaranteed by us. Carrier delays and customs holds can occur.
Lost in transit: contact us, and we will open an investigation with the carrier. Where a shipment is confirmed lost, we will replace it or refund it.
Damaged in transit: report it to us with photographs within 7 days of delivery so that we can raise a carrier claim.
Incorrect delivery details
Please check your shipping address carefully at checkout. We are not responsible for delay or loss caused by an incorrect or incomplete address supplied by the customer.